Frequently asked questions

Can I see a proof before buying? Yes of course, please email me all the details and we will send you through a proof to review, with no committment.

Why do you not show an online preview of the card? Here at CocoCards, our aim is to give the client a truly bespoke service, so we look at each order individually and ensure that the photo and card details fit the card perfectly, which an online viewing tool can not do.

Will you send me a proof to check before sending the card to the printers? We never send a card to be printed until the client is totally happy with their design, when you receive your first proof of the card via email, you can always make changes to the proof until you are 100% happy with the design.

What is a proof? A proof is the exact design you have chosen, this will be sent to you via an email within 48 hours of placing your order, it is essential that you check your email proof for any errors. Once a card has been sent to the printers there will be no refund or changes made to your design. Included in the price is one proof sent to you for approval. Your design will not be sent to the printers until you approve the proof.

Sending photos? Please see photo tips page for more information on sending and choosing your photos.

Do you supply envelopes with the cards? Yes, all our cards come with white envelopes included in the card price, or you can choose the matching hand lined envelopes at an extra cost.

What do you charge for postage and packaging? We use Royal Mail recorded delivery for all UK orders, if you would like next day delivery this will be an extra 4. For the ROW and Europe we send our cards by Royal Mail special delivery, the price for this depends on how many cards you are ordering.

Can I change the wording on the cards? Yes, we can make changes, please add your request to the comments box on the personalisation page, the wording is there as an example.

Can I change the font and colours on the cards? Yes, it is possible to change some of the colours and fonts depending on the design of the card, add your request to the comments box on the personalisation page. The designer will need to ensure that the look of the card is not altered in a detrimental way. The designer will discuss this with you.

Can I have bespoke design? Yes, we offer a service for individual designs, please contact us via email and we can discuss this with you. The charge will be dependent on the time involved with your chosen design.

Can I use, for example, a baby shower design for a birth announcement? Yes, of course you can please contact us and we will arrange this for you at no extra cost.

Can I have my envelopes addressed by you? Yes, we can do this, the charge is 30p per card. Your address list will be held securely on our database until the cards have been posted and then it will be deleted. We adhere to the data protection act, so there addresses will not be used in any way other than sending your card.

Can I have the envelopes sent to me before the birth of my child? Yes, for an extra postage charge we will send you the envelopes in advance so that you can fill out all the addresses in advance, and be very organised before the birth of your baby.

Will you send me a sample? Yes, we can send samples of our cards, please send an email to us to request this.

Is there a minimum order? No, if you would like less than the minimum of 25 on my website, please email me and I will give you a price for a smaller order.

Can I reorder later? Yes, we keep all designs on file, the cost will be discussed individually for providing more prints. There is a minimum reorder of 10 cards. Please contact us.

How do I know if my photo is right for the cards? Please look at the designs on the website and you will see what type of photos works well, please see photo tips page for more information. We will also contact you if we feel that the photo would not look right in the card.

What type of payments do you accept? We accept credit card and debit card by paypal, you do not have to have a paypal account to pay this way.